The era of digital acceleration and automation is behind us. On the horizon is the emergence of the autonomous enterprise – where AI augments and empowers. It’s a game-changer for organizations looking to thrive in this transformative age of generative AI. How can you leverage it? How can you unlock its full potential? Areteans has the answer.
In the dynamic landscape of today’s business world, meeting customer expectations swiftly and effectively presents a formidable challenge. Customers across industries now anticipate contextually relevant experiences and quick services, such as lightning-fast product deliveries, consistent cross-channel service experience, near-instantaneous account opening, expedited resolution of insurance claims and more. The task of scaling operations to meet these expectations while optimizing resources can appear insurmountable. However, there is a solution: the autonomous enterprise.
Imagine a business that has unlocked adaptability and customer-centricity. Picture an enterprise that seamlessly integrates AI and automation to not only meet but exceed ever-changing customer demands. This is the autonomous enterprise—an innovative powerhouse that continuously fine-tunes its strategies, optimizing every customer interaction with precision and agility. In a world of constant change, from upstart disruptors to unforeseen crises, the autonomous enterprise holds an edge.
While this may sound too good to be true, autonomous enterprises are already making waves in leading organizations worldwide. Let’s explore a few use cases that showcase its potential:
You can delight your customers with an autonomous system that delivers exceptional experiences at every touchpoint. By offering an irresistible offer on a mortgage to a customer who used the mortgage calculator on a bank’s website and tailoring the bank’s home page such that it will resonate best with her, along with relevant CTAs on her preferred channels of communication, autonomous systems can take personalized interactions to the next level.
Chatbots trained with relevant information and infused with the essence of natural conversations using natural language processing (NLP) can engage with customers in real-time and deliver quick and accurate responses. Using AI, and continuous machine learning, email automation tools and intelligent virtual assistants can respond to requests for invoice copies, queries on account status, expected delivery times, claim status, amendments to claims, etc., withouthuman intervention.
Email automation tools can also prioritize and classify emails, extract structured information from them, and action emails with suggested responses and templates, helping accelerate customer response times. With data, analytics, and decisioning engines, businesses can provide offers to customers targeted not just at customers like them but to them as individuals, with products, offers, and communications that are uniquely relevant to them.
Areteans offers a centralized, AI-powered decisioning platform where every transaction can be evaluated in real-time to determine the next best action according to the needs of the customer and the organization’s strategy. The next best action can go beyond offering products and services to recommending service actions, the best channel to communicate, messages, content, and tailored campaigns. This can optimize every engagement and maximize customer lifetime value.
You can bid farewell to manual back-end operations. An autonomous system can handle routine tasks and route work intelligently to the resource likely to deliver the best and quickest customer experience.
Autonomous businesses can achieve increasing levels of straight-through processing and implement self-optimizing workflows that constantly learn, adapt, and convert data into insights and empower your team to deliver exceptional customer service.
Processes such as employee onboarding, leave approval, procurement management, etc. can be self-optimized, helping your team achieve higherproductivity and efficiency. Experience soaring efficiency as technology streamlines your back-office processes.
Areteans uses Pega’s process mining to eliminate redundant tasks, find root causes of rework, and use AI-driven insights to uncover optimization opportunities and make intelligent, real-time decisions.
You can unlock a new level of efficiency in insurance underwriting. Insurers can use autonomous processes to improve the underwriting process. For example, they can compute the risk level of potential customers, compare it with the risk profile of the product the customer is interested in, adjust premiums, make informed decisions on issuing policies and renewals, and reduce underwriting losses. With AI-augmented solutions, insurers can deploy end-to-end claims processes that are highly intelligent and agile. They can perform smarter claim analysis by assessing damage through image recognition of customer-uploaded pictures of accident cars, providing real-time damage assessments, claim recommendations, and even flagging potential fraud. Leverage advanced technology for expedited claims processing.
Our product, Digi Insurance offers a highly sophisticated underwriting system that provides enhanced underwriting controls and proactive risk prediction. Using advanced AI, it can detect the probability of fraud and streamline claims processes across millions of transactions from data capture to payout.
Embed AI, NLP, and advanced analytics to make the entire lifecycle from front-end to back-office operations autonomous. Autonomous processes to authorize and authenticate, source data from multiple sources to stitch customer identities, leverage insights to build customer profiles and offer personalized financial solutions, and streamline back-end workflows, can make the entire banking process seamless.
You can alsosafeguard your business against financial fraud with a cutting-edge autonomous solution. The system can extract meaningful insights from vast amounts of data, promptly identifying potential fraudulent activities and ensuring regulatory compliance. With high transaction volumes, proactive detection and prevention ensure peace of mind.
We deliver reusable intelligent banking and finance components for intelligent document processing, KYC compliance, and fraud detection and prevention, optimizing operational costs and enhancing customer satisfaction.
Embarking on the journey towards an autonomous enterprise is a step-by-step process. Businesses should create a well-defined plan that pinpoints areas where AI and automation can make a significant impact. By gradually implementing AI and automation technologies, organizations can progress steadily.
Identify processes burdened with excessive manual steps or workflows where missing deadlines can result in penalties.
Leverage AI and automation to automate and predict these tasks, allowing humans to concentrate on value-added activities.
Let technology takes charge of driving while humans remain firmly in control
Work in harmony, learning from each other, and capitalizing on each other’s respective strengths
Empower your future. Start your autonomous enterprise journey with Areteans. Connect with us to discover how our generative AI and data solutions coupled with business expertise can power you to become an intelligent, autonomous enterprise.