A South African digital-only retail bank operates via self-service kiosks and cloud-based applications. Their extensive use of technology eliminates the need for physical branches, enabling affordable banking for its customers.
We at Areteans, enhanced our client’s existing customer service management process to handle their growing customer base and increasing digital interactions. Our domain expertise in financial accounting reduced transaction processing time, improved audit tracking, and enabled document generation for regulatory compliance.
We enabled omnichannel capability, replaced manual user actions with automated case life-cycle management, and ensured zero down-time for future upgrades with Pega Cloud Support upgrades.