Transform customer
engagement
with connected intelligence
In today’s rapidly evolving digital landscape, customer engagement is more than just interaction. It’s about creating seamless, personalized experiences that engage across touchpoints.
Connected Intelligence is the key to enhancing customer experience which leads to increased conversion and creates lifetime value with scalable and real-time data pipelines. It can enable organizations to transform customer journeys through advanced data integration, real-time decisioning, and intelligent content delivery with powerful insights through a central customer decisioning authority / decision engine.
Scalable data pipelines for enhanced engagement
It can empower businesses by leveraging scalable data pipelines. This infrastructure not only simplifies data management but also helps you enhance the ability to deliver targeted, relevant experiences across multiple channels with faster go-to market, innovative integrations, and a connected marketing platform
Real-time decisioning for a strong brand voice
It integrates decision-making processes across channels, reduces data complexity and ensures that every customer interaction is timely, personalized, and impactful.
Faster go-to-market with innovative integrations
It accelerates your go-to-market strategy by offering innovative integrations and a connected marketing platform. The result? Reduced costs, higher returns, and an efficient data cloud infrastructure with minimal downtime.
Key components of Connected Intelligence
Connected data:
Unified insights for precision targeting
By unifying data from all sources, Connected Data component uses advanced algorithm to identify, unify, and predict with robust governance. This capability ensures that every interaction is informed by comprehensive, accurate insights, driving more effective and personalized engagements.
Connected content:
Delivering personalized assets at scale
Connected Content activates and delivers personalized assets across all channels by decomposing, consolidating, and harnessing content. This approach ensures that your brand can engage customers in a meaningful way, regardless of where they are in their journey.
Connected decisions:
Scaling real-time customer journeys
Connected Decisions enables the scaling of real-time customer journeys by leveraging advanced self-learning and machine learning models. By integrating customer interactions with third-party data, Connected Decisions delivers relevant content, predicts the next best action, and optimizes channel engagement to maximize value, all while getting smarter over time.
The Areteans advantage
We offer a 360° solution for end-to-end customer journeys, leveraging deep business knowledge, strategic advisory and proven proficiency to enable enterprises to deliver personalization at scale. Our Connected Intelligence framework empowers organizations with the tools they need to thrive in a competitive landscape, from real-time data distribution to advanced decision-making and intelligent content delivery.
Data Speed
Leverage our strategic advisory and industry insights with a Real-time Customer Data Platform (CDP) powered by Tealium. This solution unifies and structures data for immediate, rules-based, event-triggered decisioning, ensuring your business stays agile and responsive.
Sophistication
Enhance your data infrastructure with Areteans' deep business knowledge and OPMG’s Marketing Analytics Platform and Omni. This advanced setup enriches your data, differentiating your brand in the market and providing the strategic edge needed for growth.
Engagement
Drive superior customer interactions with 1:1 Customer Decisioning, powered by Pega’s Customer Decision Hub and backed by Areteans' unmatched Pega expertise. This capability optimizes real-time interactions, guiding next-best actions, and ensuring every customer experience is as impactful as it is personalized.
success stories
South African retail bank partners Areteans for digital transformation…
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Australian statutory agency leverages Areteans’ case management expertise to drive efficiency…
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research papers
Generative AI:
A primer for CXOs
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Eliminating guesswork:
Taking the next best action with Pega CDH
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Meet Our experts
Mahesh Agrawal
Chief Executive Officer
Gaurav Mathur
Chief Operating Officer
Sidhartha Mohanty
Chief Technology Officer
Sanjeev Singh
Executive Vice President, Technology
Unlock the Power of Connected Intelligence!
Gain expert insights into how connected intelligence can transform your business by optimizing processes, enhancing customer experiences, and driving innovation.