Unleash business
agility at scale with
intelligent automation
Today business enterprises must deliver contextually relevant experiences, enable lightning-fast product deliveries and deploy resilient and adaptive business processes to achieve breakthrough performance.
Organizations must move beyond traditional automation and seize the opportunities presented by intelligent automation to achieve maximum business results.
Consider a case that illustrates what is possible through intelligent process automation of just one business function. An international insurer and reinsurer with operations across 27 countries, had been using a complex routing logic for multiple mailboxes and manual processing of email attachments. We integrated email triage automation to reduce response times for request resolutions. Leveraging Pega's email Intelligent Virtual Assistant (IVA) component to streamline requests received and automate work allocation, more than 70% of work is auto triaged and assigned to CSOs automatically. 85% of work is now allocated by the system based on automatic email content evaluation, eliminating manual review efforts.
We have also brought intelligent automation capabilities to modernize five business processes for one of the world’s largest consumer goods companies and were able to reduce their speed to market from 41 days to 8 days.
With the power of Pega software, we achieved 90% faster customer data capture and validation, 70% improvements in order modifications quality, and 30% increase in efficiency and zero-error payments to vendor.
Combining human intelligence and experience with digital prowess can help adapt, improve, and innovate. An integrated, intelligent digital environment can help enterprises to unlock agility at scale to gain uninterrupted business growth and consistent ROI.
They must move beyond traditional automation and seize the opportunities presented by intelligent automation to achieve maximum business results.
Combining human intelligence and experience with digital prowess can help adapt, improve, and innovate. An integrated intelligent digital environment can help enterprises to unlock agility at scale to gain uninterrupted business growth and consistent ROI.
The Areteans advantage
Combining Human and Digital Intelligence for Value Creation
At Areteans, we take a holistic approach to intelligent automation. Our structured innovation approach along with extended AI knowledge plus decisioning features of the Pega software ensures we are always looking to build workflows which are dynamic, are inherently scalable and are as much automated as possible. Engaging or serving customers with these approaches and the decision hub capabilities help support what the next-best action, product recommendation or, conversations according to the needs of the customer and your business strategy.
Automation Solutions for Efficient Business Processes
Our business process automation solutions simplify, streamline and digitize business processes. We use Pega’s process mining AI to eliminate redundant tasks and find root causes of rework. We leverage Pega’s process fabric for the integration of business applications and case management to orchestrate work end-to-end and make smarter decisions.
Leveraging Advanced Analytics and NLP
Our solutions incorporate advanced analytics and NLP to make operations intelligent and autonomous. Stitching customer identities and building customer profiles from multiple sources of data allows us to offer personalized solutions, enhancing customer delight. By extracting meaningful insights for risk assessment and fraud detection, we optimize operational costs.
success stories
South African retail bank partners Areteans for digital transformation…
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Australian statutory agency leverages Areteans’ case management expertise to drive efficiency…
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research papers
Generative AI:
A primer for CXOs
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Eliminating guesswork:
Taking the next best action with Pega CDH
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Meet Our experts
Mahesh Agrawal
Chief Executive Officer
Gaurav Mathur
Chief Operating Officer
Sidhartha Mohanty
Chief Technology Officer
Sanjeev Singh
Executive Vice President, Technology