Areteans | All Things PEGA

Improved Client Relations and Customer Care Services

Improved Client Relations and Customer Care Services For Australia’s first bank with a range of innovative financial packages to support your personal, business or corporate banking needs. Abstract Areteans implemented the Pega Customer Service Digital Platform to deliver a single view of Customer timeline including interactions across all channels Inbound Phone, Outbound Phone, Inbound Correspondence and so on. Areteans implemented the self-adhesive BIX Extracts for every service case to significantly track and report the quantum of user activities and system records handling that is performed by Contact Centre in its servicing, and the associated management effort. Areteans implemented the guided customer journey with scripts and dialogues to enhance the system users’ experience and reduce timein coaching and training. Business Benefits 0 + Customer calls serviced each month 0 + Transactions per month 0 + No. of service cases Download your free Case Study here

CSM and Journaling & Payments Tool

CSM and Journaling & Payments Tool For a Leading Bank in South Africa, that does not have any physical branches and relies entirely on Application and Internet Banking Abstract Areteans implemented Pega Email Bot with Machine Learning features collaborating with customer’s data scientists to enhance the customer servicing automation aspects of the CRM application.  Areteans enhanced the existing solution by enabling Report Personalization & Scheduling, BIX Reporting, CTI Integration, Personal Lending process, Improved SLA tracking, and Security Audit Logging. Solution Provided Pega Customer Service for financial services Journaling & Payments Tool for funds transfer and payments Business Benefits 0 + Customer Calls serviced each month 0 + Transactions per month 0 + Service Cases delivered Download your free Case Study here

Build It Yourself Implementation for Customer Service

Build It Yourself Implementation for Customer Service A multinational banking and financial services company headquartered in the UK. It operates a network of morethan 1,000 branches and outlets across more than 60 countries. Abstract Areteans, using BIY, enables the business users to build workflows in a defined boundary without IT as no coding expertise is required. BIY can be configured and executed directly on production and Security Access Control, Testing and Publishing are included in tool. It includes built-in functions like Search, Reports, SLA Management, Service Catalog. Solution Provided Areteans Build It Yourself Business Benefits 0 + Processes Commissioned using BIY 0 + Users Onboarded 0 + Execution Cases Created Download your free Case Study here