Unified Architecture for Channel free customer service experience
CASE STUDY PEGA’s Unified Architecture for Channel-Free Customer Service Experience An Australian insurance provider and risk adviser covers approximately $201 billion in state assets. With over 4,600 clients, they cater to public agencies, statutory authorities, infrastructure, and community centers. Challenges Outcomes Abstract Benefits Challenges Insurance services Manual quote and pricing Client portal unavailability Tedious business […]
Unified lead-to-loan platform powered by Pega
CASE STUDY Unified lead-to-loan platform powered by Pega A leading Vietnamese consumer lending company known for its contribution in eliminating black credit serves over 12 million customers. With over a decade’s experience in the industry, the firm has established a strong consumer finance economy in the country. Challenges Outcomes Abstract Benefits Challenges Multiple teams and […]
Single solution for transparent customer engagement
CASE STUDY Single solution for transparent customer engagement A general insurance agency was incorporated in 2000 as a joint venture between a multi-state cooperative society in India and a leading Japanese insurance group. It is the first Indian company to underwrite mega policies that provide comprehensive policies based on international rates and optimizes the premium […]
Effective solution for faster response time
CASE STUDY Simple and effective solution for faster response time An international insurer and reinsurer with over 130 years of experience and customers in nearly 27 countries — offers commercial, personal and specialty products, and risk management solutions. Challenges Outcomes Abstract Benefits Challenges Manual identification of request type and work allocation based on emails received […]
Quick, seamless service with a centralized customer platform
CASE STUDY Quick, seamless insurance service with centralised customer platform A leading life insurance specialist in Australia — with more than 150 years of experience — protects over 4.5 million citizens by offering policies directly to customers and via licensed financial advisors. Challenges Outcomes Abstract Benefits Challenges Lack of integration of mailboxes with workflow and […]