PEGA’s Unified Architecture for Channel-Free Customer Service Experience
An Australian insurance provider and risk adviser covers approximately $201 billion in state assets. With over 4,600 clients, they cater to public agencies, statutory authorities, infrastructure, and community centers.
Channel-less customer service experience via Chatbots and Email IVA
Reusable processes for the entire customer journey
Quick time to market for new insurance products
Single point billing experience
Proactive risk management updates
Single view of policy details and supporting items
Seamless customer experience
Standard claims management process for reuse across business
Minimal claims leakage and indemnity expense
Holistic view of a client’s risks, insurance, and claims history
Automatic triage claim to appropriate claims manager
Abstract
Areteans leveraged Pega’s unified architecture, built from the ground up, to drive transformational change in customer experience and engagement.
Our client standardized and streamlined its customer journey across digital channels such as Chatbots and Email IVA by deploying our solution. We automated their processes to launch, market, and sell new insurance policies with a short lead time.
Key Integrations
Azure/ Okta (SSO)
Westpac payments (Billing)
Address Validations (Experian)
CMS (Document management)
Outlook 365 (Emails)
Benefits
Personalized insurance services
Short lead time
Enhanced claim management
Improved customer service
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