An Australian insurance provider and risk adviser covers approximately $201 billion in state assets. With over 4,600 clients, they cater to public agencies, statutory authorities, infrastructure, and community centers.
Areteans leveraged Pega’s unified architecture, built from the ground up, to drive transformational change in customer experience and engagement.
Our client standardized and streamlined its customer journey across digital channels such as Chatbots and Email IVA by deploying our solution. We automated their processes to launch, market, and sell new insurance policies with a short lead time.