Areteans | All Things PEGA

Case study

CASE STUDY Efficient customer service management for enhanced capacity and digital transactions A South African digital-only retail bank operates via self-service kiosks and cloud-based applications. Their extensive use of technology eliminates the need for physical branches, enabling affordable banking for its customers.  Project Challenges Project Solution Tools & Technologies Benefits Challenges Existing CSM services unable […]

Efficient Customer Service Management

CASE STUDY Efficient customer service management for enhanced capacity and digital transactions A South African digital-only retail bank operates via self-service kiosks and cloud-based applications. Their extensive use of technology eliminates the need for physical branches, enabling affordable banking for its customers.  Challenges Outcomes Abstract Benefits Challenges Existing CSM services unable to support increasing volume  […]

Comprehensive Banking Platform

CASE STUDY Comprehensive banking platform for enhanced customer experience One of New Zealand’s leading commercial banks with over 175 years of experience has gained them more than 1.3 million personal, business, and rural customers.  Challenges Outcomes Abstract Benefits Challenges Delayed time-to-market due to tedious and complex compliance reviews Lack of streamlined process to  onboard a […]

Creative solution to automate tasks for reduced TAT

CASE STUDY Creative solution to automate tasks for reduced TAT With over 1,200 branches in 70 countries, this prominent British multinational banking and financial services company has diverse expertise in emerging and high-growth markets. Challenges Outcomes Abstract Benefits Challenges ● Disjointed and manual processes● Complex project life cycles● Frequent changes by business users● Non-adherence to SLAs● Higher […]