Modernize to transform: Build your future today
Digital innovation and technology advances are reshaping the very fabric of business operations, offerings, customer experiences, and partnerships.
Navigating infinite excellence: Reflecting on 2023 and what lies ahead
Navigating infinite excellence Reflecting on 2023 and what lies ahead Driving CPG success from ideation to profitability As we wind down the year, we find ourselves emerging from a year marked by ‘infinite excellence’ across customer, partner and industry successes. The year has been a testament to our pursuit of Pega innovation and commitment to […]
Elevate customer experience with real-time decisioning
Elevate customer experience with real-time decisioning Elevate customer experience with real-time decisioning Decisioning combines the power of data, rules, engagement policies and predictive analytics to make compelling choices regarding what to present to customers, through which communication channel, and precisely when to engage. By harnessing the capabilities of artificial intelligence (AI) and machine learning (ML), […]
Unbox the future of insurance with AI and real-time decisioning
Unbox the future of insurance with AI and real-time decisioning Unbox the future of insurance with AI and real-time decisioning The insurance industry is facing a daunting challenge in detecting and preventing fraud. The Coalition Against Insurance Fraud reveals that insurance fraud costs the US economy at least $308.6 billion annually. Infographic – Annual losses […]
CZERO’s AI can help businesses accelerate sustainability journeys
CZERO’s AI can help businesses accelerate sustainability journeys CZERO’s AI can help businesses accelerate sustainability journeys A 2021 survey by BCG of 1,290 organizations worldwide finds, 85% of organizations were concerned about reducing their greenhouse gas emissions. To reduce the negative impact of their operations on the environment, 96% of them had set some targets […]
Case Study Cm
CASE STUDY Efficient customer service management for enhanced capacity and digital transactions A South African digital-only retail bank operates via self-service kiosks and cloud-based applications. Their extensive use of technology eliminates the need for physical branches, enabling affordable banking for its customers. Project Challenges Project Solution Tools & Technologies Benefits Challenges Existing CSM services unable […]
Real-time contextual offers across multiple channels to meet the scale and performance needs
CASE STUDY Real-time contextual offers across multiple channels to meet the scale and performance needs Challenges Outcomes Abstract Benefits Challenges Lack of visibility of End-to-End order journey Lack of a platform to quickly onboard and enable the fulfillment of new products Lack of enforcement of standard business-defined agreements leads to delayed tasks and order completions. […]
Fulfillment journey from existing legacy system to Pega
CASE STUDY E2E Order fulfillment journey from existing legacy system to Pega Challenges Outcomes Abstract Benefits Challenges Multiple systems to maintain data and provision requests, status updates, and communications with Customers and PM. 3 systems for maintaining Booking for Engineers, Third Party Contractor and Turn Up Date data. Manage communications offline with Customers, Third Party […]
Department of Justice and Online Registry
CASE STUDY Department of Justice and Online Registry Challenges Outcomes Abstract Benefits Challenges The existing ORW solution consists of 40 online forms that allow the various parties in court and tribunal matters to lodge documents for consideration in a matter before a court or tribunal. Examples include Court Attendance Notices, Notices of Motion, Statements of […]
Product Info suite
CASE STUDY Product Info suite The Business Issue The Solution The Result The Business Issue The scale of data management in CPF/FMCG industry is immense, the client was facing challenges in maintaining millions of data attributes and creation of thousands of master data codes, annually, over various IT platforms. For an organization with massive prdocut […]