Orchestrating the payment approvals
CASE STUDY Orchestrating the payment approvals The Business Issue The Solution The Result The Business Issue The solution focuses on provisioning a unified financial application where the users can raise several types of payment requests which range from payments requiring quick approval to automated multiple schedules linked to a single payment. The offering also extends […]
Order Management
CASE STUDY Order Management The Business Issue The Solution The Result The Business Issue Over 3 years of partnership with client, Areteans have implemented products which has helped client to improve efficiency in E2E order Management. Our expertise in designing robust applications has helped various regions to orchestrate and streamline their workflows. Being a leader […]
Risk Assessment
CASE STUDY Risk Assessment The Business Issue The Solution The Result The Business Issue The client is global leader in consumer goods with headquarter in London. Since long time the R&D department of the client had been relying on manual tasks like document approvals and publishing various kinds of risk assessments. The team of scientists […]
Case study
CASE STUDY Efficient customer service management for enhanced capacity and digital transactions A South African digital-only retail bank operates via self-service kiosks and cloud-based applications. Their extensive use of technology eliminates the need for physical branches, enabling affordable banking for its customers. Project Challenges Project Solution Tools & Technologies Benefits Challenges Existing CSM services unable […]
Unified Architecture for Channel free customer service experience
CASE STUDY PEGA’s Unified Architecture for Channel-Free Customer Service Experience An Australian insurance provider and risk adviser covers approximately $201 billion in state assets. With over 4,600 clients, they cater to public agencies, statutory authorities, infrastructure, and community centers. Challenges Outcomes Abstract Benefits Challenges Insurance services Manual quote and pricing Client portal unavailability Tedious business […]
Unified lead-to-loan platform powered by Pega
CASE STUDY Unified lead-to-loan platform powered by Pega A leading Vietnamese consumer lending company known for its contribution in eliminating black credit serves over 12 million customers. With over a decade’s experience in the industry, the firm has established a strong consumer finance economy in the country. Challenges Outcomes Abstract Benefits Challenges Multiple teams and […]
Single solution for transparent customer engagement
CASE STUDY Single solution for transparent customer engagement A general insurance agency was incorporated in 2000 as a joint venture between a multi-state cooperative society in India and a leading Japanese insurance group. It is the first Indian company to underwrite mega policies that provide comprehensive policies based on international rates and optimizes the premium […]
Effective solution for faster response time
CASE STUDY Simple and effective solution for faster response time An international insurer and reinsurer with over 130 years of experience and customers in nearly 27 countries — offers commercial, personal and specialty products, and risk management solutions. Challenges Outcomes Abstract Benefits Challenges Manual identification of request type and work allocation based on emails received […]
Quick, seamless service with a centralized customer platform
CASE STUDY Quick, seamless insurance service with centralised customer platform A leading life insurance specialist in Australia — with more than 150 years of experience — protects over 4.5 million citizens by offering policies directly to customers and via licensed financial advisors. Challenges Outcomes Abstract Benefits Challenges Lack of integration of mailboxes with workflow and […]
Smooth establishment of the licensing regime for workers
CASE STUDY Smooth establishment of a licensing regime for electrical lineworkers, facilitated by Pega An independent safety regulator responsible for electricity, gas, and pipeline supply in Australia issues Certificates of Electrical Safety (COES) to ensure gas and electricity industries are safe and meet community expectations. Challenges Outcomes Abstract Benefits Challenges Lack of a licensing regime […]