Sustainable Channel
CASE STUDY Sustainable channel-agnostic solution for 1:1 customer engagement A no-contract mobile phone provider with a revenue of 2 Billion USD, has a subscriber base of 21.69 million, and is present in more than 90 thousand locations. Challenges Outcomes Abstract Benefits Challenges Campaign-based marketing silos hindered customer experience High implementation costs for building complex targeted […]
Efficient Customer Service Management
CASE STUDY Efficient customer service management for enhanced capacity and digital transactions A South African digital-only retail bank operates via self-service kiosks and cloud-based applications. Their extensive use of technology eliminates the need for physical branches, enabling affordable banking for its customers. Challenges Outcomes Abstract Benefits Challenges Existing CSM services unable to support increasing volume […]
Comprehensive Banking Platform
CASE STUDY Comprehensive banking platform for enhanced customer experience One of New Zealand’s leading commercial banks with over 175 years of experience has gained them more than 1.3 million personal, business, and rural customers. Challenges Outcomes Abstract Benefits Challenges Delayed time-to-market due to tedious and complex compliance reviews Lack of streamlined process to onboard a […]
Creative solution to automate tasks for reduced TAT
CASE STUDY Creative solution to automate tasks for reduced TAT With over 1,200 branches in 70 countries, this prominent British multinational banking and financial services company has diverse expertise in emerging and high-growth markets. Challenges Outcomes Abstract Benefits Challenges ● Disjointed and manual processes● Complex project life cycles● Frequent changes by business users● Non-adherence to SLAs● Higher […]
Finance Operations Application
CASE STUDY Finance Operations Application Client is one of the world’s largest consumer goods manufacturing company, having footprints in over 190 countries and over 400 household name brands. Finance Operations project is a web based Global application that will be used by all Client’s Account holders to Initiate Payment Request that do not come through regular […]
BRE – Business Rules Engine
CASE STUDY BRE – Business Rules Engine Client is one of the world’s largest consumer goods manufacturing company, having footprints in over 190 countries and over 400 household name brands.BRE is a very innovative solution which has been designed after analyzing the existing ODM rules which are used for Order Validations. It is a solution to […]
Procurement – Negotiation Toolkit
CASE STUDY The Client is one of the world’s largest consumer goods manufacturing company, having footprint in over 190 countries and with over 400 household name brands. The Negotiation toolkit Application serves as a one stop application for procurement teams to effectively plan and execute business negotiations process. Project Challenges Project Solution Tools & Technologies Benefits […]
Procurement
CASE STUDY Procurement The Client is one of the world’s largest consumer goods manufacturing company, having footprint in over 190 countries and with over 400 household name brands. The Pega Procurement Application serves as a console for the Procurement team to effectively manage their Contracts and High-Risk Materials. The application consists of the Contract Board Governance, […]
Indonesia Claims Management
CASE STUDY Streamlined Claims Management for a Leading Global Consumer Goods Manufacturer Client is one of the world’s largest consumer goods manufacturing company, having footprints in over 190 countries and over 400 household name brands. The project centers around Claims Management for Customer’s Indonesia Region. Application manages all type claims process ( Modern Trade, Distributive – […]
Repack Application
CASE STUDY Automated Repacking Solution for a Leading Global Consumer Goods Manufacturer Client is one of the world’s largest consumer goods manufacturing company, having footprints in over 190 countries and over 400 household name brands. The entire project centered around complete process automation of Repacking of Customer’s Products, implemented for Netherlands and Benelux regions. Complete Repack […]