CSM and Journaling
& Payments Tool
For a Leading Bank in South Africa, that does not have any physical branches
and relies entirely on Application and Internet Banking
Abstract
Areteans implemented Pega Email Bot with Machine Learning features collaborating with customer’s data scientists to enhance the customer servicing automation aspects of the CRM application.
Areteans enhanced the existing solution by enabling Report Personalization & Scheduling, BIX Reporting, CTI Integration, Personal Lending process, Improved SLA tracking, and Security Audit Logging.
Solution Provided
Pega Customer Service for financial services
Journaling & Payments Tool for funds transfer and payments
Business Benefits
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Customer Calls serviced each month
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Transactions per month
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Service Cases delivered