Seizing the AI Advantage in media and communications
The global AI in telecommunication market size is projected to grow from US$1.2 billion in 2021 to US$38.8 billion by 2031.
Seizing the AI Advantage in media and communications
The global AI in telecommunication
market size is projected to grow
from US$1.2 billion in 2021
to US$38.8 billion by 2031.
market size is projected to grow
from US$1.2 billion in 2021
to US$38.8 billion by 2031.
AI is a transformative force
In an age where information flows at the speed of light, the impact of artificial intelligence (AI) on the communication and media industry cannot be overstated. AI is a transformative force, reshaping the very essence of how people connect and engage with the world around them.
AI is a transformative force
In an age where information flows at the speed of light, the impact of artificial intelligence (AI) on the communication and media industry cannot be overstated. AI is a transformative force, reshaping the very essence of how people connect and engage with the world around them.
Empowering next-gen
enterprise customers' experiences
Enterprises looking to elevate customer experience, optimize content strategies, and leverage data-driven insights for more effective decisions must seize the opportunities that AI provides. Embracing cutting-edge advancements like generative AI and Augmented Reality (AR) can amplify reach, unlock new revenue streams, and facilitate meaningful connections with audiences.
Empowering next-gen financial services experiences
With Pega-powered offerings leveraging AI, we transform how banks operate, interact with customers, and provide differentiated services. Whether it’s seamless online engagement or immersive branch experiences and hyper personalized customer service, we aim to surpass client expectations with unparalleled efficiency and excellence.
Our comprehensive approach helps financial institutions navigate the path forward – whether it is embracing data-driven growth strategies or addressing evolving requirements from the market, partners, and regulatory bodies. We partner prominent digital retail banks, established commercial institutions, and emerging models like neobanks worldwide, guiding them to reimagine their tomorrow.
What we do
One-to-one personalization at scale
We deliver always-on, omnichannel personalization at scale, powered by advanced algorithmic decisioning and AI. Our AI-driven algorithms can analyze user profiles, preferences, and behavior to create personalized content in the form of targeted recommendations for products and services, marketing actions, and advertising campaigns.
Real-time decisioning and next-best-actions
Using Pega’s Customer Decision Hub (CDH) and Next-Best-Action Designer, we implement big data analytics and machine learning to elevate decisioning to the next level. This enables us to determine the next-best-action, whether it’s a conversation, communication channel to use, or recommendation. Decisioning enables more accurate audience segmentation and effective communication strategies. We empower enterprises to make relevant, real-time decisions across email, SMS, mobile apps, push notifications, direct mail, telemarketing, and Net Promoter Score (NPS) programs.
Hyper-automation of campaign management
Our AI-powered solutions enable players in the communication industry to automate and self-optimize campaign management workflows. These solutions are engineered to deliver contextual offers integrated across multiple channels at unmatched levels of speed and accuracy. They also enable enterprises to introduce innovative offers quickly and engage in intelligent cross-selling, up-selling, and re-contracting subscription services. This ultimately boosts revenue for businesses. Additionally, it enhances value for customers with seamless customer journeys and customized, relevant experiences.
What We DO
One-to-one personalization at scale
One-to-one personalization at scale
We deliver always-on, omnichannel personalization at scale, powered by advanced algorithmic decisioning and AI. Our AI-driven algorithms can analyze user profiles, preferences, and behavior to create personalized content in the form of targeted recommendations for products and services, marketing actions, and advertising campaigns.
Real-time decisioning and next-best-actions
Cards & Payments
Our comprehensive range of cards and payments solutions covers everything from account opening to dispute management and payment investigations.
Designed to provide automation, personalization, and compatibility, our solutions aim to elevate customer satisfaction and improve operational efficiency for financial institutions.
Hyper-automation of campaign management
Hyper-automation of campaign management
Our AI-powered solutions enable players in the communication industry to automate and self-optimize campaign management workflows. These solutions are engineered to deliver contextual offers integrated across multiple channels at unmatched levels of speed and accuracy. They also enable enterprises to introduce innovative offers quickly and engage in intelligent cross-selling, up-selling, and re-contracting subscription services. This ultimately boosts revenue for businesses. Additionally, it enhances value for customers with seamless customer journeys and customized, relevant experiences.
success stories
South African retail bank partners Areteans for digital transformation…
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Australian statutory agency leverages Areteans’ case management expertise to drive efficiency…
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research papers
Generative AI:
A primer for CXOs
Download PDF ↓
Eliminating guesswork:
Taking the next best action with Pega CDH
Download PDF ↓
View All →
Meet Our Experts
Mahesh Agrawal
Chief Executive Officer
Gaurav Mathur
Chief Operating Officer
Sidhartha Mohanty
Chief Technology Officer
Sanjeev Singh
Executive Vice President, Technology