The global AI in telecommunication market size is projected to grow from US$1.2 billion in 2021 to US$38.8 billion by 2031.
In an age where information flows at the speed of light, the impact of artificial intelligence (AI) on the communication and media industry cannot be overstated. AI is a transformative force, reshaping the very essence of how people connect and engage with the world around them.
In an age where information flows at the speed of light, the impact of artificial intelligence (AI) on the communication and media industry cannot be overstated. AI is a transformative force, reshaping the very essence of how people connect and engage with the world around them.
Enterprises looking to elevate customer experience, optimize content strategies, and leverage data-driven insights for more effective decisions must seize the opportunities that AI provides. Embracing cutting-edge advancements like generative AI and Augmented Reality (AR) can amplify reach, unlock new revenue streams, and facilitate meaningful connections with audiences.
With Pega-powered offerings leveraging AI, we transform how banks operate, interact with customers, and provide differentiated services. Whether it’s seamless online engagement or immersive branch experiences and hyper personalized customer service, we aim to surpass client expectations with unparalleled efficiency and excellence.
Our comprehensive approach helps financial institutions navigate the path forward – whether it is embracing data-driven growth strategies or addressing evolving requirements from the market, partners, and regulatory bodies. We partner prominent digital retail banks, established commercial institutions, and emerging models like neobanks worldwide, guiding them to reimagine their tomorrow.
We deliver always-on, omnichannel personalization at scale, powered by advanced algorithmic decisioning and AI. Our AI-driven algorithms can analyze user profiles, preferences, and behavior to create personalized content in the form of targeted recommendations for products and services, marketing actions, and advertising campaigns.
Using Pega’s Customer Decision Hub (CDH) and Next-Best-Action Designer, we implement big data analytics and machine learning to elevate decisioning to the next level. This enables us to determine the next-best-action, whether it’s a conversation, communication channel to use, or recommendation. Decisioning enables more accurate audience segmentation and effective communication strategies. We empower enterprises to make relevant, real-time decisions across email, SMS, mobile apps, push notifications, direct mail, telemarketing, and Net Promoter Score (NPS) programs.
Our AI-powered solutions enable players in the communication industry to automate and self-optimize campaign management workflows. These solutions are engineered to deliver contextual offers integrated across multiple channels at unmatched levels of speed and accuracy. They also enable enterprises to introduce innovative offers quickly and engage in intelligent cross-selling, up-selling, and re-contracting subscription services. This ultimately boosts revenue for businesses. Additionally, it enhances value for customers with seamless customer journeys and customized, relevant experiences.
We deliver always-on, omnichannel personalization at scale, powered by advanced algorithmic decisioning and AI. Our AI-driven algorithms can analyze user profiles, preferences, and behavior to create personalized content in the form of targeted recommendations for products and services, marketing actions, and advertising campaigns.
Our comprehensive range of cards and payments solutions covers everything from account opening to dispute management and payment investigations.
Designed to provide automation, personalization, and compatibility, our solutions aim to elevate customer satisfaction and improve operational efficiency for financial institutions.
Our AI-powered solutions enable players in the communication industry to automate and self-optimize campaign management workflows. These solutions are engineered to deliver contextual offers integrated across multiple channels at unmatched levels of speed and accuracy. They also enable enterprises to introduce innovative offers quickly and engage in intelligent cross-selling, up-selling, and re-contracting subscription services. This ultimately boosts revenue for businesses. Additionally, it enhances value for customers with seamless customer journeys and customized, relevant experiences.
South African retail bank partners Areteans for digital transformation…
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Generative AI:
A primer for CXOs
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Eliminating guesswork:
Taking the next best action with Pega CDH
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