CASE STUDY
Enhancing Innovation Efficiency: Case Study on Product Lifecycle Management
Client is one of the world’s largest consumer goods manufacturing company, having footprints in over 190 countries and over 400 household name brands.
The PLC project is catered to manage the innovations within the annual innovation business planning cycle of Belgium and Netherlands. A business case is prepared and validated as part of this process. Once the business case is approved the products can be sold in the market.
Project Challenges
- Unstructured Project management across innovations leading to delay in the approval of Gross Sales Value of the products, hence the products are not available to customers on agreed timelines.
- MRDR and EAN code creation is delayed as there is no centralized system to track the business cases and initiate a Code creation.
- Local production descriptions manually captured in Excel sheets which is causing errors in invoices and artwork, leading to multiple handovers and rework.
- Product information and data is scattered among different files and systems.
Project Solution
- Pega Case Management to Initiate a Business case, perform the financial viability of the innovations and enable the products to be market ready state.
- Parallel case design to ensure simultaneous data collection – Financial Information, Supply and Logistics (Master data) by all the stakeholders.
- Automated validations and business rules for flawless data collection with focus on data completeness and accuracy.
- Flexibility to amend/modify data with well defined business exceptions.
- Dashboard with clear visibility on open tasks and timings; empowering the business users to identify per project what needs to be done, by whom and when.
- Automated Email Correspondence with open tasks every weekday and reminders on SLA Adherence.
Tools & Technologies
- The project was built using Pega Case Management.
Benefits
Quantified benefits
90% decrease in average processing time to have the products in Market ready state.
Qualitative benefits
- For customers: On time and in full delivery of products.
- For employees: Availability of product data in a single application ensures easily accessible data and less mistakes.
- For investors: Higher profitability due to lower indirect costs and customer fines and reputation.