Product Info suite
CASE STUDY Product Info suite The Business Issue The Solution The Result The Business Issue The scale of data management in CPF/FMCG industry is immense, the client was facing challenges in maintaining millions of data attributes and creation of thousands of master data codes, annually, over various IT platforms. For an organization with massive prdocut portfolio , the product info has multitude of dimensions ranging from ingredients to finished product , packaging to storage locations , market launches to innovations. This scale and breadth of data , is a complex task to orchestrate, create and maintenance information across multiple internal and external teams. Before the solution was implemented, the team had legacy system , with rigid architecture , making the data maintenance as Herculean task leaving no room for innovations & extensions. This resulted in inconsistent, incomplete and mediocre-quality unstructured data throughout the business. Disparate (Legacy) systems led to creation of duplicate records and lack of traceability led to error-prone master data The Solution Areteans designed a business-configurable workflow for orchestration and maintenance of Product Master Data – Case management to improve operational efficiency, eliminate rework of data collection through attribute validation , Freeing up organisation capacity and improving data quality –through real-time integration with enterprise systems. Leveraging Pega Cosmos, top-class digital forms were designed to enhance user experience , with better visibility , assimilation of material data. True to the scalable Pega architecture for faster global rollouts, the solution maximised the reusability . Personalised SLAs for setting realistic – contextual timelines for each project type and an insightful dashboard to track the project status and trace the root cause of execution delays. The Result The introduction of Product Info Suite has improved and streamlined Master Data Maintenance Experience by allowing better collaboration and data accuracy . With Regulated Data Control in place, the client’s cost on enterprise data maintenance to match their ever-growing product line portfolio has come down drastically. 1. Quicker product introductions and a 300% shorter time to market 2. Faster onboarding to new geographies. 3. Reduced likelihood of regulatory non-compliance 4. Provided a holistic perspective and improved control over product data to multiple teams, enabling them to make right decisions.
Orchestrating the payment approvals
CASE STUDY Orchestrating the payment approvals The Business Issue The Solution The Result The Business Issue The solution focuses on provisioning a unified financial application where the users can raise several types of payment requests which range from payments requiring quick approval to automated multiple schedules linked to a single payment. The offering also extends the capabilities to maintain an exception list of vendors, with missing payment documents and process to handle it . The Solution True to Agile – Pega Methodology , the team identified the right requirements for each release Minimum Lovable Product – MLP release focused on building the basic components and implemented the complex features in the next releases. Balancing the flexibility & quality , MLP Product was released with zero errors. The scalable base design easily accommodated integrations, data modelling and made implementation. The heart of the application lies within the ability to extend the application to newer geographies within a short span of time. The major features of the products are: Customised portals & access according to user persona Configurable application design for quick enablement & on-boarding of new countries Modular application design for easy maintenance Extensive reporting capabilities for periodic financial audit Admin capabilities for business super users Integrated excel offering for quick creation of cases in bulk at one go Real-time notifications via email Universal search functionality Application-level interaction (Pulse) The Result Faster rollout at rate of 4 countries in a week Robust case-level audit End-to-end visibility of information in streamlined manner Migration from legacy system-based request handling to process flow oriented application Accurate intimation of information for relevant stakeholders on a timely basis
Order Management
CASE STUDY Order Management The Business Issue The Solution The Result The Business Issue Over 3 years of partnership with client, Areteans have implemented products which has helped client to improve efficiency in E2E order Management. Our expertise in designing robust applications has helped various regions to orchestrate and streamline their workflows. Being a leader in consumer goods market, the client was facing challenges in managing B2B orders from customers. Handling customer queries regarding change in order details, stock availability was currently being done manually. With increasing sales region and customer, managing changes in huge volume of order manually was time consuming and frustrating. The Solution Areteans team developed a zero-touch solution to handle customers queries to make changes in orders. The solution can capture requests from any channel viz. email, customer portal, chatbots etc. The omnichannel solution also updated the customers regarding the stock availability of the finished goods. The solution comprises of the below mentioned product features: Order & Customer 360 view Simplified One Step ticket resolution process, enriched with ease of user adoption Sending and receiving mails within case Reporting and Personalized Dashboard Advance and Global case search feature Omni channel ticket creation. The Result Before the initiation of the project, the aim was to reduce workload from customer representative, handling thousands of requests from customers. Working closely with client, Areteans team envisioned a combination of Proactive approach to address the cause and Reactive solution to handle the queries. This reduced the number of queries and enabled client with flexible and strategic solution with decisioning capabilities which helped client in following ways: Intelligently handles discrepancy in order details Automatically categories and assigns blocked orders to customer representatives for faster resolution Provides unified view of all the blocked orders Ensure orders are delivered on time to customers
Risk Assessment
CASE STUDY Risk Assessment The Business Issue The Solution The Result The Business Issue The client is global leader in consumer goods with headquarter in London. Since long time the R&D department of the client had been relying on manual tasks like document approvals and publishing various kinds of risk assessments. The team of scientists responsible for the safety of products in various aspects of toxicity such as human toxicity, Ecosystem toxicity, occupational toxicity etc. and to assess the risk accurately requires consolidation of data and communication among team members very closely. But the legacy systems were making the process eye straining and laborious which impacted the productivity of the resources. Another challenge of the R&D department of the client was tedious manual search for guidelines, information. Due to absence of systematic design of records, the users must take the pain to look for the details over multiple systems. This process was inefficient and time consuming. The Solution Highly experienced team of Areteans, built the risk assessment solution to meet their requirement and seamlessly integrated with all systems. The team automated the E2E workflow, including validation rules, dynamic routing, and orchestrating data exchange with various system of records. Designed a well-structure data model to store the associated entities of the research case. Intuitive User interfaces simplified the task completion for the scientists and team. The Result The major focus of the R&D team was moving to new platform for streamlining the process and consolidate the data in one place. Transformation from traditional style of spreadsheet analysis – document search, to Insightful data visualization reports and personalized dashboard benefitted every team & its member. This helped leaders to have greater visibility into the projects, enabling them to make informed decisions. Some major value adds to the clients are: Enhanced end-to-end experience via an Intuitive system Eliminating manual dependencies through process automation Automated e-mail correspondence to reduce manual follow-ups and ensures timely action Cloud storage guarantees year-round availability and near-zero downtime.