Elevating customer engagement:
A wireless provider case study
A call for business action
Digitizing customer service and marketing operation
A leading American mobile phone service provider recognized the urgent need to modernize its customer service and marketing operations. With a growing subscriber base and evolving customer expectations, the company aimed to elevate its services to:
Deliver rich, personalized customer experiences
Exceed customer expectations
Boost customer loyalty
Empowering business excellence with technology
1:1 real-time customer engagement and empowered marketing teams
To meet these challenges, the wireless provider partnered Areteans to implement a comprehensive solution that revolutionized its approach to customer engagement and marketing
Our Solution
Delivered a channel-agnostic
experience, ensuring seamless
and unified customer
conversations across all
touchpoint
Supported robust strategies for
customer acquisition, cross-selling,
upselling, and retention across the
provider’s diverse brand
Revamped campaign management with real-time processing capabilities, enabling the handling of up to 5 million events, better integration, quicker insights, and advanced
analytics
Driving lasting transformation
Achieving enhanced engagement and reduced time-to-market
The implementation of the solution yielded remarkable results, transforming the wireless provider's operations and driving significant business impact:
Achieved a 10%
improvement in ARPU
(average revenue per user),
reflecting enhanced
customer engagement
and increased spending
Realized a 25% offer
acceptance rate by
customers,indicating the
effectiveness of
personalized offers and
targeted marketing
campaigns
Experienced a significant
reduction in time-to-market
for campaigns, allowing for
quicker response to market
trends and customer needs
Gained the ability to
launch multiple offers in a
day, enabling agile and
adaptive marketing
strategies
Realized a 25% offer
acceptance rate by
customers, indicating the
effectiveness of personalized offers and
targeted marketing
campaigns
Contact us today to begin your transformation journey