2021-01-19 | Dheeraj Verma
Robotic Automation, a forward-looking software design technology, has been a buzz word for quite some time but only a few industry leaders fully appreciate the potential of this technology. Robotic Automation enables organizations to digitally transform and automate mundane rules-based business processes/manual work by bridging the gap between different legacy systems. RPA implementation helps organizations to streamline business operations and reduce costs.
Many organizations have large volumes and highly transactional processes functions as part of their daily operations which consumes a lot of time for their employees. These processes are usually simple or medium complex, primarily driven by defined business rules where human decision making or judgment is not required. These process functions are tedious and error-prone as employees must navigate through multiple legacy interface systems, which are expensive to/cannot be integrated, to fetch the data. Inaccurate data leads to rework thereby increasing the operating costs for the organization.
Forrester, a leading market research company, forecasts the RPA market to skyrocket to $12 billion by 2023 from merely $250 million in 2016. This is because RPA’s applications are boundless. RPA platforms help create bots that interact with several legacy software applications and mimic humans to automate repetitive work.
Pega’s Robotic Process Automation can help organizations to automate volume heavy manual process functions thereby eliminating the need for users to rummage through different legacy systems and hence making the operations error-free, saving on operational costs, and giving more time to employees to work on productive work.
Pega provides two different categories of Automations — Robotic Desktop Automation (refereed also as Attended Automation) and Robotic Process Automation (referred also as Unattended Automation).
Attended automation are typically targeted towards front office/operational activities where it is not possible to automate the end to end business process. In such cases the Attended bots work along-side agents in assisting them to fetch information from multiple applications, improving productivity and quality of agents work. Attended bots will have to triggered by the agents in need basis, provide agents with realtime process inputs, and automates routine activities within the processes in a fast and accurate manner. Attended bots can run on agents’ workstations or on the cloud.
Unattended automation is used to fully automate high volume, repetitive, frequent, and simple processes/activities where the tasks can be defined as step by step business rules. As the name suggests these bots are not supervised or supported by humans and they operate in the background. Once programmed, these bots can be scheduled or triggered based on some defined events and normally used to perform batch or bulk operations. Unattended bots can run on dedicated workstations, cloud, web, or server and can replace work performed manually by users with a fully automated process.
Attended and Unattended bots have unique benefits and the combination of both makes a holistic RPA solution for an organization. Unattended bots free up employees’ productive time from manual & repetitive work, on the other hand, attended bots help employees perform other tasks in an organized way. Hence both bots together add up to create a perfect value proposition to digitally transform operations for the organization.
Areteans is a Gold Pega partner which is 100% focused on Pega. We are enabling our customers globally to transform & evolve digitally by implementing Pega solutions ranging from simple to complex enterprise implementations. We possess deep expertise in delivering Pega CRM suite of applications ranging from Customer Service, Sales Force Automation, Marketing & Decisioning applications across Banking & Financial Services, Insurance, Telecom & FMCG. We also deliver innovative & specialized Pega accelerators which can jump start customer journeys build in our own R&D Innovation Labs.