Areteans | All Things PEGA

Improved Client Relations and Customer Care Services

For Australia’s first bank with a range of innovative financial packages to support your personal, business or corporate banking needs.

Abstract

Areteans implemented the Pega Customer Service Digital Platform to deliver a single view of Customer timeline including interactions across all channels Inbound Phone, Outbound Phone, Inbound Correspondence and so on.

Areteans implemented the self-adhesive BIX Extracts for every service case to significantly track and report the quantum of user activities and system records handling that is performed by Contact Centre in its servicing, and the associated management effort.

Areteans implemented the guided customer journey with scripts and dialogues to enhance the system users’ experience and reduce timein coaching and training.

Business Benefits

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Customer calls serviced each month

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Transactions per month

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No. of service cases

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