Unleash business agility at scale with intelligent automation

Consider a case that illustrates what is possible through intelligent process automation of just one business function. An international insurer and reinsurer with operations across 27 countries, had been using a complex routing logic for multiple mailboxes and manual processing of email attachments. We integrated email triage automation to reduce response times for request resolutions. Leveraging Pega's email Intelligent Virtual Assistant (IVA) component to streamline requests received and automate work allocation, more than 70% of work is auto triaged and assigned to CSOs automatically.  85% of work is now allocated by the system based on automatic email content evaluation, eliminating manual review efforts. 

We have also brought intelligent automation capabilities to modernize five business processes for one of the world’s largest consumer goods companies and were able to reduce their speed to market from 41 days to 8 days. 

With the power of Pega software, we achieved 90% faster customer data capture and validation, 70% improvements in order modifications quality, and 30% increase in efficiency and zero-error payments to vendor.