Case study cm
CASE STUDY Efficient customer service management for enhanced capacity and digital transactions A South African digital-only retail bank operates via self-service kiosks and cloud-based applications. Their extensive use of technology eliminates the need for physical branches, enabling affordable banking for its customers. Project Challenges Project Solution Tools & Technologies Benefits Challenges Existing CSM services unable […]
Real-time contextual offers across multiple channels to meet the scale and performance needs
CASE STUDY Real-time contextual offers across multiple channels to meet the scale and performance needs Challenges Outcomes Abstract Benefits Challenges Lack of visibility of End-to-End order journey Lack of a platform to quickly onboard and enable the fulfillment of new products Lack of enforcement of standard business-defined agreements leads to delayed tasks and order completions. […]
Fulfillment journey from existing legacy system to Pega
CASE STUDY E2E Order fulfillment journey from existing legacy system to Pega Challenges Outcomes Abstract Benefits Challenges Multiple systems to maintain data and provision requests, status updates, and communications with Customers and PM. 3 systems for maintaining Booking for Engineers, Third Party Contractor and Turn Up Date data. Manage communications offline with Customers, Third Party […]
Sustainable Channel
CASE STUDY Sustainable channel-agnostic solution for 1:1 customer engagement A no-contract mobile phone provider with a revenue of 2 Billion USD, has a subscriber base of 21.69 million, and is present in more than 90 thousand locations. Challenges Outcomes Abstract Benefits Challenges Campaign-based marketing silos hindered customer experience High implementation costs for building complex targeted […]