Category: media CS

CASE STUDY Efficient customer service management for enhanced capacity and digital transactions A South African digital-only retail bank operates via self-service kiosks and cloud-based applications. Their extensive use of technology eliminates the need for physical branches, enabling affordable banking for its customers.  Project Challenges Project Solution Tools & Technologies Benefits […]

CASE STUDY Real-time contextual offers across multiple channels to meet the scale and performance needs Challenges Outcomes Abstract Benefits Challenges Lack of visibility of End-to-End order journey  Lack of a platform to quickly onboard and enable the fulfillment of new products  Lack of enforcement of standard business-defined agreements leads to […]

CASE STUDY E2E Order fulfillment journey from existing legacy system to Pega Challenges Outcomes Abstract Benefits Challenges Multiple systems to maintain data and provision requests, status updates, and communications with Customers and PM. 3 systems for maintaining Booking for Engineers, Third Party Contractor and Turn Up Date data. Manage communications […]

CASE STUDY Sustainable channel-agnostic solution for 1:1 customer engagement A no-contract mobile phone provider with a revenue of 2 Billion USD, has a subscriber base of 21.69 million, and is present in more than 90 thousand locations. Challenges Outcomes Abstract Benefits Challenges Campaign-based marketing silos hindered customer experience High implementation […]